Thank you for visiting Space Launch Agency ("Company," "we," "our," "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy describes the types of information we collect from visitors to our website at spacelaunchagency.com, how we use and share that information, and the rights you have with respect to your personal data.
This policy is designed to comply with applicable privacy and marketing laws, including the California Consumer Privacy Act (CCPA/CPRA), the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Children's Online Privacy Protection Act (COPPA), and the EU General Data Protection Regulation (GDPR) where applicable.
By using our website or submitting your information through any form or communication channel on our site, you acknowledge that we may collect, use, and disclose your information as described in this Privacy Policy. The English language version of this Privacy Policy is the controlling version regardless of any translation you may attempt.
We may collect personal information from the following groups of individuals:
The categories of information we collect from each of these groups, and the ways in which we use it, may differ. Most of this policy addresses our collection and use of personal information from website visitors and clients.
When you interact with our website, forms, or communications, you may provide us with personal information, including:
If you do not wish to provide personal information, please do not submit it. Choosing not to provide certain information may limit your ability to use some features of our services or prevent us from responding to your inquiry.
When you visit our website, certain information is collected automatically through your web browser and device, including:
If you access our website from a mobile device, your mobile carrier may transmit device-specific identifiers to us. If location services are enabled on your device, we may receive more precise location data. You may disable location services in your device settings at any time.
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about how you interact with our website and to power our advertising and analytics efforts. A cookie is a small text file placed on your device that allows us to recognize your browser and remember certain preferences or actions over time.
We use Google Analytics and Google Tag Manager (collectively, "Google Tags") to analyze website traffic, measure user behavior, and evaluate the performance of our marketing campaigns. These tools use cookies and similar technologies to collect information such as:
This data is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Our use and transfer to any other application of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use Requirements.
For more information on how Google uses data collected through our site, please visit policies.google.com/technologies/partner-sites. To opt out of Google Analytics tracking, you may install the Google Analytics Opt-Out Browser Add-On.
We use the Meta Pixel (formerly the Facebook Pixel), a piece of code provided by Meta Platforms, Inc., on our website. The Meta Pixel allows us to:
The Meta Pixel may collect your IP address, browser information, the URL of the page you visited, and information about your actions on our site (such as pages viewed or forms submitted). Meta may connect this data with your Facebook or Instagram account and use it for their own advertising purposes in accordance with their Privacy Policy. We do not control how Meta uses this data once it is transmitted to their servers.
You can manage your Facebook ad preferences and opt out of interest-based advertising by visiting your Facebook Ad Settings. You may also opt out of interest-based advertising more broadly through the Digital Advertising Alliance or the Network Advertising Initiative.
We may also use other third-party analytics and advertising tools from time to time, including but not limited to LinkedIn Insight Tag, TikTok Pixel, and similar technologies. Each of these tools operates under its own privacy policy and data practices. We encourage you to review the privacy policies of any third-party services whose ads or content may appear on our site.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn off cookies, some features of our website may not function properly.
We honor Do Not Track (DNT) signals. When a DNT browser mechanism is in place, we will not plant cookies or use advertising tracking technologies.
We also honor the Global Privacy Control (GPC) signal. When your browser sends a GPC signal indicating your preference to opt out of the sale or sharing of your personal information, we will treat this as a valid opt-out request under the California Consumer Privacy Act (CCPA). When GPC is enabled, we will not load third-party tracking and analytics scripts that may share your information. You can learn more about GPC at globalprivacycontrol.org.
We use the information we collect about you or that you provide to us for the following purposes:
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge.
We use non-personal information to administer our website and make business decisions about our marketing programs. We use voluntarily provided personal information for our legitimate interests, including to respond to your inquiries and provide you with the services you have requested. We do not sell or rent your personal information to third-party data brokers or marketing companies.
We share personal information with trusted third-party service providers who assist us in operating our business, including CRM platforms, email marketing services, SMS delivery providers, web hosting providers, payment processors, and analytics tools (including Google and Meta as described in Section 4). These parties are contractually required to keep your information confidential, use it only for the purposes for which we disclose it, and not transfer it outside the United States without our consent. We do our best to disclose only the information each party needs to perform their function.
We share data with advertising networks such as Google Ads and Meta Ads (Facebook/Instagram) through cookies and pixel technologies as described in Section 4. This sharing may be considered a "sale" or "sharing" of personal information under certain state privacy laws, including the CCPA. You have the right to opt out of this sharing as described in Section 12.
We may share your information with affiliated companies within our family of companies. Those companies will use such information in generally the same manner as described in this Privacy Policy.
We may disclose your information, including personal information, to government authorities and to other third parties when compelled to do so by such government authorities, or at our discretion or otherwise as required or permitted by law, including but not limited to responding to court orders, subpoenas, and lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may disclose your information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our website, or anyone else that could be harmed by such activities.
If Space Launch Agency or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets. We will use reasonable efforts to notify you if your personal information will be shared with parties to such a transaction.
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes without restriction.
If you opt in to receive email communications from us, we may send you newsletters, promotional materials, service updates, and other information that may be of interest to you. In compliance with the CAN-SPAM Act, we commit to the following:
To opt out of email communications, click the "Unsubscribe" link in any email we send you, or contact us at the information provided in Section 17. Please note there may be a brief processing period before your opt-out takes full effect, during which you may receive one or two additional messages.
If you provide your mobile phone number and opt in to receive text messages from us, you expressly consent to receive recurring automated marketing, promotional, and informational text messages (including SMS and MMS) from Space Launch Agency to the mobile phone number you provided. Your consent to receive text messages is not required as a condition of purchasing any goods or services.
Message frequency varies depending on your account activity and the services you use. Standard message and data rates may apply as determined by your mobile carrier. Not all mobile devices or carriers may be supported, and messages may be delayed or undelivered for various reasons. We will not be liable for any delays or failures in your receipt of any messages.
You acknowledge that you are the account holder for the mobile phone number you provided, or that you have the account holder's permission to opt in to receive messages at that number.
Supported carriers include (but are not limited to): AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages. For questions regarding your text plan or data rates, please contact your wireless provider.
We will not share, sell, rent, or lease your mobile phone number or SMS opt-in consent data to any third parties for their own marketing purposes. We may share your mobile number with service providers who assist us in delivering messages on our behalf, but those parties are prohibited from using it for any other purpose.
You may choose not to provide personal information, though this may limit your ability to use certain features of our website or services. You may also opt out of marketing communications at any time as described in Sections 7 and 8 above.
In addition to the state-specific rights described in Sections 12 and 13, you have the general right to access, correct, and request deletion of your personal information by contacting us using the information in Section 17. We will respond to all verifiable requests in a timely manner.
We will not discriminate against you for exercising any of your privacy rights. We do not charge a different price or provide a different level of service based on the exercise of your privacy rights.
If you would like to opt out of interest-based advertising across the web, you may do so through the Digital Advertising Alliance, the Network Advertising Initiative, or your browser's privacy settings.
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. The Children's Online Privacy Protection Act (COPPA) puts parents in control when it comes to the collection of personal information from children under 13. We take those age-related requirements very seriously.
If we become aware that anyone under the age of 13 has submitted personal information to our website without verifiable parental consent, we will delete that information immediately and will not use it for any purpose. If you believe that a child under 13 has submitted personal information to us, please contact us immediately using the information in Section 17.
We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the internet.
We have implemented reasonable and appropriate administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, and destruction. Our security practices include:
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Except for our duty to maintain our security program under applicable law, we disclaim liability for any theft, loss, unauthorized access, damage, or interception of any data or communications.
This section applies to residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, and other U.S. states with applicable data privacy laws (collectively, "Designated States"). When we collect personal information from residents of the Designated States, we become subject to applicable state-level data privacy laws, including the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA").
| Category | Examples | Collected? | Shared With |
|---|---|---|---|
| Identifiers | Name, email, phone number, IP address, account name | Yes | Service providers, advertising networks |
| Personal Information (Cal. Civ. Code §1798.80) | Name, address, telephone number | Yes | Service providers |
| Commercial Information | Records of services purchased or considered | Yes | Service providers |
| Internet / Network Activity | Browsing history on our site, pages visited, ad interactions | Yes | Google, Meta, analytics providers |
| Geolocation Data | Approximate location derived from IP address | Yes | Google, Meta, analytics providers |
| Inferences | Profiles reflecting preferences or interests derived from above data | Yes | Advertising networks |
| Biometric Information | Genetic, physiological, or biological characteristics | No | N/A |
| Sensitive Personal Information | Social security numbers, financial account details, health data | No | N/A |
Although we do not sell personal information for money, we disclose certain categories of information (such as identifiers and internet activity) to advertising networks (Google, Meta) through cookies and pixel technologies in a manner that may constitute a "sale" or "sharing" as defined under State Data Privacy Laws. We use personal information for targeted advertising purposes. You have the right to opt out of this sharing as described below.
We do not use or disclose sensitive personal information for purposes other than those permitted under applicable CCPA regulations.
To exercise any of the above rights, submit a verifiable consumer request by contacting us using the information in Section 17. You may exercise these rights up to two times per 12-month period. We will verify your identity before processing your request by asking you to provide identifying information that we will match to our records. Only you, or a person you have authorized in writing to act on your behalf, may make a verifiable consumer request. We will confirm receipt and respond within the timeframes required by applicable law.
If you would like to appeal our decision related to a privacy rights request, please contact us at the information in Section 17 within a reasonable time after receiving our response. All appeal requests will be reviewed and responded to in accordance with applicable law.
We may collect or otherwise obtain personal information from individuals located in the European Economic Area (EEA), the United Kingdom, Switzerland, and other jurisdictions subject to the General Data Protection Regulation (GDPR) or similar data protection laws. We fulfill our GDPR obligations through the following practices.
We rely on the following lawful bases for processing personal data of individuals in GDPR jurisdictions:
Our website is operated from the United States. If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States. If we transfer personal data from GDPR jurisdictions to a location that has not been deemed by the European Commission to have adequate privacy protections, we do so in the manner the GDPR permits, including through the use of Standard Contractual Clauses (SCCs) or other appropriate safeguards.
Please note that when you use Google Analytics, Google Tags, or the Meta Pixel on our website, your data may be transferred to and processed by Google and Meta on servers in the United States and other countries. These companies have their own data transfer mechanisms in place.
If you are located in a GDPR jurisdiction, you have the following rights with respect to your personal data:
To exercise any of these rights, please contact us using the information in Section 17. We will respond in accordance with the timeframes prescribed by the GDPR. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
Opt-in consent records for SMS and email marketing are retained for a minimum period sufficient to demonstrate compliance with applicable law, including TCPA consent documentation requirements. Cookie and pixel data is retained in accordance with the data retention policies of the respective third-party providers (Google, Meta).
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention procedures.
We maintain a presence on external social media platforms including Facebook, Instagram, LinkedIn, and others. Our website may also contain links to third-party websites or applications not operated by us. We are not responsible for the content or privacy practices of any third-party sites, social media platforms, or applications.
Those sites and platforms are not controlled by us and have their own privacy policies and terms of use. We encourage you to carefully read the privacy policies of any third-party sites you visit. We do not endorse and are not responsible for the privacy practices or content of such sites.
Any information you post publicly on social media platforms is in the public domain and is not covered by this Privacy Policy.
We reserve the right to update or change this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. The California Consumer Privacy Act requires us to update our privacy policy at least once every twelve months, and we commit to doing so.
The English language version of this Privacy Policy is the controlling version regardless of any translation you may attempt.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices — including requests to exercise your privacy rights — please contact us at: